In order to fulfill the vision of pioneer trustees and to achieve the objectives of the Businessmen Trust, Shalamar Hospital has been providing free/subsidized care to hundreds of thousands of needy and indigent patients over the past 38 years. The decision of the Trustees to serve the needy patients of Lahore was met by providing direct cost subsidy on patients’ billing as well as through indirect subsidy incurred by charging the medical services provided to deserving patients below the actual cost. In 2019-20 alone over 467518 patients were provided subsidized treatment worth Rs. 234 million through Patient Welfare Services (PWS). PWS facilitates for non-affording and needy patients with free/subsidized comprises diagnostics, treatment, surgeries, medicine, diet and lodging.

The vision behind the establishment of Patient Welfare Services (PWS) is to ensure:

• A Uniform Criteria for Error Free Patient Assessment
• No External or Internal Influences
• One Window Operation
• Hassle Free Single Visit Assessment for Patients
• Easy Access to Medical Treatment Via Health Cards
• Verification of Patient’s Eligibility for Subsidy